Here's a revised version of your policy with a stronger and clearer No Refund Policy, while explicitly stating that a full refund will only be provided if the product is confirmed to be defective, damaged, or incorrectly supplied. It also preserves compliance by noting that statutory consumer rights are not affected.

ProBeam Kitchen Return & Refund Policy

At ProBeam Kitchen, we are committed to providing high-quality products and excellent customer service. Please read this Return & Refund Policy carefully before making a purchase.

Return Eligibility

We have a 30-day claims period. If you receive a product that is defective, damaged, or incorrect, you must notify us within 30 days of receiving your order.

To submit a claim, please provide:

• Proof of purchase.

• Clear photos or other evidence showing the issue with the product.

To begin a claim, contact us at support@probeamkitchen.com.

If your claim is approved, we will provide instructions on how to proceed. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. Contact us promptly if:

• Your item is defective or faulty.

• Your item arrives damaged.

• You receive the wrong product.

Once we have inspected and confirmed that the product is defective, damaged during transit, or incorrectly supplied, we will provide, at our discretion:

• A full refund to your original payment method, or

• A replacement product at no additional cost.

If a refund is approved due to a confirmed product defect, damage, or incorrect shipment, it will be for the full purchase price, including any applicable shipping charges.

No Refunds for Change of Mind

ProBeam Kitchen maintains a strict no-refund policy for all purchases except where a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied.

Refunds, returns, or exchanges will not be provided for:

• Change-of-mind purchases.

• Incorrect product selection.

• Products that are no longer wanted after delivery.

• Orders placed by mistake.

• Dissatisfaction where the product matches its description and is free from defects.

Please ensure the product is suitable for your needs before completing your purchase.

Non-Returnable Items

The following items are not eligible for return or refund unless they are confirmed to be defective, damaged upon arrival, or incorrectly supplied:

• Custom-made or personalized products.

• Special-order items.

• Sale or clearance items.

• Gift cards.

• Hazardous materials, flammable liquids, or gases.

• Products that have been used, installed, modified, or damaged after delivery.

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We only offer replacements when a product is confirmed to be:

• Defective or faulty.

• Damaged during delivery.

• Incorrectly supplied.

To request a replacement, please contact support@probeamkitchen.com.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return your order within 14 days of receiving your order, subject to applicable legal requirements. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refund Policy

ProBeam Kitchen does not offer refunds as a general policy.

Refunds are available only when we determine that a product is:

• Defective or faulty.

• Damaged during delivery.

• Incorrectly supplied.

Once the issue has been verified, we will process a full refund to your original payment method or, where appropriate, provide a replacement product.

Approved refunds are generally processed within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@probeamkitchen.com.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights or remedies you may have under applicable consumer protection laws. Where those laws require a repair, replacement, or refund, ProBeam Kitchen will comply with those legal obligations.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a product issue, please contact us:

Email: support@probeamkitchen.com

This version clearly establishes that refunds are not allowed except when the product is confirmed to be defective, damaged, or incorrectly supplied, in which case a full refund or replacement will be provided, while remaining consistent with applicable consumer protection laws.