ProBeamKitchen Return & Refund Policy

At ProBeamKitchen, we are committed to providing quality products and excellent customer service. Please read this Return & Refund Policy carefully before making a purchase.

1. 30-Day Return & Claims Period

Customers have 30 days from the date their order is delivered to contact ProBeamKitchen regarding a product that is defective, damaged, faulty, or incorrectly supplied.

Any claim must be submitted within 30 days of delivery and must include:

• Proof of purchase or order number.
• Clear photographs or other reasonable evidence of the issue.
• A description of the problem.

To submit a claim, please contact support@probeamkitchen.com.

Returns sent without prior approval from ProBeamKitchen may not be accepted.

2. 30-Day Returns

Customers may request to return a product within 30 days of receiving their order.

The 30-day return period begins on the date the product is delivered to the customer.

To request a return, customers must contact ProBeam Kitchen within 30 days of delivery and provide their order number and relevant information about the return.

Products returned after the 30-day return period may not be accepted.

All returns are subject to the conditions outlined in this Return & Refund Policy and applicable consumer protection laws.

Return Conditions

Where applicable, returned products should be:

• In their original condition.
• Unused and undamaged.
• In their original packaging where reasonably possible.
• Accompanied by proof of purchase.

ProBeam Kitchen reserves the right to assess returned products before approving a refund or replacement.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

3. Damaged, Defective, Faulty, or Incorrect Products

Customers should inspect their order as soon as it is delivered.

If a product:

• Arrives damaged;
• Is defective or faulty;
• Is significantly different from its description; or
• Is incorrectly supplied,

the customer must contact us within 30 days of delivery with evidence of the issue.

Once the issue has been reviewed and confirmed, ProBeamKitchen may provide an appropriate remedy, which may include:

• A replacement product;
• A repair, where applicable; or
• A refund to the original payment method.

Where applicable consumer law requires a refund or other remedy, ProBeamKitchen will comply with those requirements.

4. Products That Cannot Be Returned

Products cannot be returned simply because the customer has changed their mind.

Where permitted by law, we may also refuse a return where a product has been:

• Used or damaged after delivery due to the customer's actions;
• Modified or altered by the customer;
• Incorrectly installed or handled by the customer; or
• Damaged through misuse or failure to follow product instructions.

This does not affect any consumer rights that cannot legally be excluded.

5. Refunds

Probeamkitchen does not provide refunds for change-of-mind purchases.

A refund may be provided where:

• The product is confirmed to be defective or faulty;
• The product arrived damaged;
• The wrong product was supplied; or
• A refund is otherwise required under applicable consumer protection laws.

Where a refund is approved, it will generally be returned to the original payment method.

Refund processing times may vary depending on the customer's bank or payment provider.

6. Exchanges and Replacements

We may provide a replacement where a product is confirmed to be defective, damaged, faulty, or incorrectly supplied.

Customers must contact us before sending any product back.

7. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law gives a customer a right to a repair, replacement, refund, cancellation, or other remedy, those rights will continue to apply.

8. Contact Us

For questions regarding returns, refunds, damaged products, or defective products, please contact:

Email: support@probeamkitchen.com

Please include your order number and relevant photographs or evidence when submitting a product claim.